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Uroczysko Resort Regulations

These regulations form the accommodation agreement between Uroczysko and the Guest. Booking or paying for a stay means accepting them. Every Guest must read and follow these regulations. These terms do not constitute an offer within the meaning of the Polish Civil Code. In case of any discrepancy, the Polish version prevails.

Booking
  1. Bookings cover holiday stays at the “Uroczysko” Forest Cottages in Ustka. A rental agreement for a room or studio is preceded by a preliminary booking made:
    • by phone: +48 601 99 11 88,
    • by e-mail: rezerwacje@uroczysko-ustka.pl,
    • in person at our office,
    • through the form at www.uroczysko-ustka.pl.
    During the preliminary booking, our staff explain availability, the cost of the stay, the deposit amount and the other terms.
  2. Once the Customer accepts the terms, Uroczysko staff send a booking confirmation within 24 hours by e-mail or post. It contains the agreed terms, the bank account number for the deposit, the payment deadline and a booking number to quote with the payment.
  3. A deposit of 25–30% of the cost of the stay is required, payable by bank transfer or in cash at our office. The deposit secures the stay on the agreed dates and may serve as compensation if the agreement is not fulfilled, so it is non-refundable if the stay is cancelled. Cancelling or shortening the stay less than 14 days before the planned arrival means paying for the full declared period.
  4. The Customer pays the deposit quoting the booking number.
  5. The type of document issued for the deposit (invoice or receipt) will match the final document. Please provide invoice details with the preliminary booking or when paying the deposit.
  6. The booking is valid from the day the deposit reaches the Uroczysko account. If the deposit is not received by the deadline in the confirmation, the preliminary booking expires and Uroczysko may freely re-let the accommodation.
  7. The price agreed in the booking binds both parties from payment of the deposit until the end of the stay, even if prices change.
Check-in and accommodation
  1. The accommodation day starts at 4:00 pm on the day of arrival and ends at 10:00 am on the day of departure.
  2. Different check-in or check-out times are possible only by prior arrangement with reception.
  3. Reception is not open 24 hours – it is closed from 8:00 pm to 8:00 am.
  4. Check-in formalities take place on arrival, on presentation of a valid identity document and completion of a registration card.
  5. The stay is paid in advance: in cash on arrival or by bank transfer before arrival.
  6. VAT invoices are issued on request at reception.
  7. Changing the booking dates depends on reception’s assessment and availability. A change may not cause a loss to the resort, and a Customer’s request for a change is not binding on Uroczysko.
  8. Leaving before the end of the stay does not entitle the Customer to a refund for the unused period.
  9. Not arriving by 8:00 pm on the day of arrival means withdrawal from the agreement, and Uroczysko may re-let the room. The deposit is not refunded. This does not apply if the Guest phoned reception about the delay beforehand. Planned night-time arrivals are not accepted.
During your stay
  1. Quiet hours are from 10:00 pm to 7:00 am.
  2. Smoking is prohibited in all buildings.
  3. Everyone on the premises must follow health, safety and fire regulations.
  4. For fire safety, guests may not use their own heaters, irons, kettles or similar appliances that are not part of the room equipment.
  5. Every Guest keeps their area and the whole resort tidy.
  6. Persons disturbing the peace or breaking these regulations may be removed from the premises without any right to compensation.
  7. Children and young people under 18 may stay only under adult supervision.
  8. Children on the premises, especially on the playground and in the playrooms, must be supervised by adults who are responsible for them.
  9. Unregistered persons may not stay overnight without paying. Visitors who are not staying at the resort must leave by 10:00 pm.
  10. Pets are welcome. Dog owners must have an up-to-date vaccination record, clean up after their pet and walk it only on a lead and muzzled. The pet fee follows the price list.
  11. Dog owners bring their own pet bed, which should be placed on the floor. Using the resort’s blankets, duvets or pillows, or soiling the bed or furnishings, may incur a charge for washing, disinfection or replacement.
  12. The on-site car park is unguarded. The resort is not liable for damage to or theft of vehicles or items left in them.
  13. Washing vehicles on the premises is not allowed.
  14. Charging electric cars or plug-in hybrids from the resort’s electrical installation, including sockets in rooms and cottages, is not allowed.
  15. The resort is not liable for valuables, money or personal belongings left in rooms.
  16. A charge according to the price list applies for damaged or lost keys.
  17. Furniture may not be taken outside or moved between rooms. Blankets may not be taken to the beach.
  18. Any damage to equipment or appliances must be reported to reception immediately. If nothing is reported, the room is considered to have been handed over without defects.
  19. Guests are fully liable for damaged or lost items. Damage is settled at reception according to the price list.
  20. Staff may carry out necessary repairs, including when the Guest is out. If a fault cannot be fixed by 10:00 pm, the resort provides alternative accommodation.
  21. Items left in a room or studio are kept for one week, after which they are considered abandoned.
Meals
  1. The resort has its own kitchen, dining room and bar, which meet the sanitary requirements for group catering.
  2. A buffet breakfast is included in the price of the stay.
  3. Breakfast is served in the dining room at the times posted at reception. Arriving late means breakfast will not be served. There is no refund or price reduction for unused breakfasts.
  4. During breakfast, only registered guests may use the dining room.
  5. Food may not be taken out of the dining room.
  6. There is a bar on site, paid separately. The menu and price list are available at the bar.
Pets
  1. Arrival with a pet must be declared when booking, as the number of pet-friendly rooms is limited.
  2. Only domestic animals are allowed. The resort may refuse animals considered dangerous or aggressive, including reptiles, arachnids and the following dog breeds: American Pit Bull Terrier, Perro de Presa Mallorquín, American Bulldog, Dogo Argentino, Perro de Presa Canario, Tosa, Rottweiler, Akbash Dog, Anatolian Karabash, Moscow Watchdog and Caucasian Shepherd Dog (Regulation of the Polish Minister of the Interior and Administration of 28 April 2003 on breeds considered aggressive).
  3. Depending on the species, the animal should have a lead, collar, muzzle or carrier.
  4. The animal must not disturb other Guests, especially at night. After repeated complaints, the resort may remove the animal at the owner’s expense. If staff reasonably suspect that an animal left in a room is disturbing others, damaging property or creating a hazard, the resort will try to contact the owner. If contact is not possible, staff may enter the room, with the help of the relevant services if needed, and remove the animal. The owner covers all costs.
  5. The owner is responsible for cleaning up after the animal in the room, in shared areas and around the grounds.
  6. Please do not let dogs onto beds or sofas.
  7. Cat owners must bring a litter tray and empty it into a plastic bag, which they then put in the rubbish bin.
  8. The owner is responsible for all damage and soiling caused by the animal and covers the costs. Damage to resort property or other Guests’ property is assessed by the Resort Management.
  9. The animal must be supervised throughout the stay. Dogs must be walked on a lead and muzzled, accompanied by the owner or an authorised person.

These regulations apply from 20 October 2026.